Shipping and Returns
Shipping & Delivery
At Cleanr, we keep our pricing incredibly low—so we don’t build delivery costs into product prices. That said, we offer transparent, fair shipping fees, and a few great perks too:
- Free delivery for all orders over R1000.
- Free delivery to all JHB South customers, regardless of order value.
- Flat delivery fee of R99 nationwide for orders under R1000.
Order Processing
Orders are processed within 1–3 business days of confirmation and payment, depending on stock availability.
Orders placed on weekends or public holidays will be handled on the next working day.
Once your order is shipped, you’ll receive a confirmation email with tracking information.
Delivery Times
- Gauteng, Durban, Bloemfontein, Nelspruit: 1–3 days
- Other regions: 1–7 days
Please note: Delays due to couriers or unforeseen events are outside our control, but we’ll always assist where possible.
Shipping Risk
Once your parcel is handed over to the courier, the risk of loss or damage transfers from Cleanr to the delivery agent.
Warranty & Product Guarantee
All products are sourced from official suppliers and include full manufacturer warranties.
- We do not sell grey imports.
- Items damaged due to misuse, incorrect installation, or physical damage are not covered.
Returns & Exchanges
If you’re not completely happy with your purchase, we accept returns within 7 days of delivery—subject to these conditions:
- Items must be unused, in original packaging, and in resaleable condition.
- Returns must include all original accessories and manuals.
- Return shipping is at the buyer’s expense and must be fully insured.
Items That Cannot Be Returned
- Custom or personalized orders
- Special bulk/corporate gift orders
- Items that have been mounted, installed, or assembled
Restocking Fees
- No fee for new, sealed items returned within 7 days.
- 10% fee for opened or used items.
- Up to 20% fee for exceptions or high-value items outside the standard policy.
Order Cancellations
Pending orders may be cancelled. If processing has begun, a 10% handling fee may apply.
Damaged or Lost Deliveries
- Inspect your order on arrival.
- Report visible damage within 3 business days.
- Keep packaging intact for claims.
- We will replace items once a claim with the courier is finalized.
Important Notes
Ownership of goods remains with Cleanr until payment is made in full.
Errors or inaccuracies on product listings or pricing may be corrected without prior notice, even after orders are placed.
For help with shipping, returns, or order questions, please contact our support team or visit cleanr.co.za.
Cleanr – Empowering Cleaner Living.