Shipping and Returns

⏱️ Order Processing

• Orders are processed within 1–3 business days of confirmation and payment, depending on stock availability.
• Orders placed on weekends or public holidays will be handled on the next working day.
• Once your order is shipped, you'll receive a confirmation email with tracking information.

📦 Delivery Times

• Gauteng, Durban, Bloemfontein, Nelspruit: 1–3 days
• Other regions: 1–7 days

🛡️ Shipping Risk

Once your parcel is handed over to the courier, the risk of loss or damage transfers from MyZoflora to the delivery agent.

✅ Warranty & Product Guarantee

All products are sourced from official suppliers and include full manufacturer warranties.

• We do not sell grey imports.
• Items damaged due to misuse, incorrect installation, or physical damage are not covered.

🔄 Returns & Exchanges

If you're not completely happy with your purchase, we accept returns within 7 days of delivery—subject to these conditions:

• Items must be unused, in original packaging, and in resaleable condition.
• Returns must include all original accessories and manuals.
• Return shipping is at the buyer's expense and must be fully insured.

❌ Items That Cannot Be Returned

• Custom or personalized orders
• Special bulk/corporate gift orders
• Items that have been mounted, installed, or assembled

💰 Restocking Fees

• No fee for new, sealed items returned within 7 days.
• 10% fee for opened or used items.
• Up to 20% fee for exceptions or high-value items outside the standard policy.

🚫 Order Cancellations

Pending orders may be cancelled. If processing has begun, a 10% handling fee may apply.

📋 Damaged or Lost Deliveries

• Inspect your order on arrival.
• Report visible damage within 3 business days.
• Keep packaging intact for claims.
• We will replace items once a claim with the courier is finalized.

⚠️ Important Notes

Errors or inaccuracies on product listings or pricing may be corrected without prior notice, even after orders are placed.